Copy of FAQ

ABOUT NATURAL WINE:

1. What makes natural wine different from conventional wine?
- Natural wines are crafted with minimal intervention in the vineyard and winery, using organic or biodynamic practices. They often showcase unique flavors and a sense of terroir.

2. Are natural wines suitable for everyone, including those with allergies or sensitivities?
- While natural wines tend to have fewer additives, it's essential to check for allergen information. We've had some customers with pollen allergy that reacted to natural wines. Also, some people find natural wines more agreeable due to their minimal intervention approach.

3. Do natural wines contain sulfites?
- Natural wines generally have lower sulfite levels than conventional wines, but some may still contain sulfites. We provide detailed information on sulfite levels for each product on our website.

4. How do you ensure the quality of the natural wines you offer?
-We source our natural wines from reputable producers with a commitment to quality and transparency. Our selection process includes tasting evaluations and a focus on wines made with sustainable practices.

5. Can I return a bottle if I don't like the taste of the natural wine I ordered?**
-We understand that personal preferences vary. If you're not satisfied with your purchase, please contact our customer service team, and we'll work to find a solution, whether it's a replacement or refund.

6. What is the shelf life of natural wines?
- Natural wines, like any wines, have varying aging potentials. We provide recommended drinking windows for each product, and proper storage is crucial. Store your wines in a cool, dark place to ensure optimal quality.

7. Are your natural wines suitable for vegans and vegetarians?
- Yes, many natural wines are vegan-friendly. We highlight vegan options on our website and provide information about the winemaking practices that contribute to this designation.

8. Do you ship internationally, and what precautions are taken to prevent spoilage during shipping?
-We offer international shipping, and we take great care in packaging to minimize the risk of spoilage. Our packaging is designed to protect the wines from temperature variations and physical damage during transit.

9. How can I learn more about the winemakers behind the natural wines you sell?
- We provide detailed information about each winemaker, including their philosophies and practices. Feel free to explore the winemaker profiles on our website to learn more about the stories behind the wines.

10. Can I purchase natural wines in bulk for events or special occasions?
- Absolutely! We offer special pricing for bulk orders. Please contact our sales team, and we'll be happy to assist you with personalized recommendations and pricing.

11. Are there any potential differences in the appearance or taste of natural wines due to their minimal intervention approach?
- Yes, natural wines can exhibit unique characteristics, including variations in color, texture, and flavor. These differences reflect the authenticity and individuality of each wine.

12. Are there any common misconceptions about natural wines that you would like to address?
- One common misconception is that all natural wines are funky or have off-putting flavors. In reality, the natural wine spectrum is vast, and there are many clean, vibrant, and approachable options.

13. How can I store natural wines properly to maintain their quality?
- Store natural wines in a cool, dark place away from temperature fluctuations. If the wine is unfiltered, it's normal to find sediment; decanting can help separate the sediment from the wine.

14. Can I find information on the environmental impact of the winemaking process for the natural wines you offer?
- Yes, we prioritize transparency. We know every winemaker in person and have visited their wineries. Since the majority of our producers are from Germany, natural wine isn't yet an official defined and protected product, our personal and professional conviction pushes us to ensure we only work with the ones that share our beliefs. No pesticides, herbicides or any chemical, damaging product ever touches the vineyards or the wines. 

15. Do natural wines age well, and how can I determine the aging potential of a particular bottle?**
-Natural wines, like traditional wines, have varying aging capabilities. Check the product description for recommended aging information, and feel free to contact us for personalized advice based on the specific wines you're interested in.

ABOUT DELIVERY AND PAYMENT: 

18. Q: What precautions are taken to ensure the safe delivery of natural wines?

• A: We take great care in packaging to minimize the risk of damage during transit. Our packaging is designed to protect the wines from temperature variations and physical damage.

19. Q: Can I track my order once it has been shipped?

• A: Yes, we provide order tracking information once your order has been dispatched. You can track the status of your shipment through the link provided in your shipping confirmation email.

20. Q: What payment methods do you accept?

• A: We accept a variety of payment methods, including major credit cards, debit cards, and other secure online payment options. You can choose your preferred payment method during the checkout process.

21. Q: Is it safe to enter my payment information on your website?

• A: Absolutely. We prioritize the security of your personal and payment information. Our website uses secure encryption protocols to ensure the confidentiality and integrity of your data.

22. Q: Can I modify my order after it has been placed?

• A: Once an order is confirmed, modifications may be limited. However, please contact our customer service team as soon as possible, and we will do our best to accommodate any changes if your order has not been shipped.

23. Q: What happens if my package is lost or damaged during delivery?

• A: We take responsibility for ensuring your order reaches you in good condition. In the rare event of loss or damage, please contact our customer service team immediately, and we will assist in resolving the issue. Your delivery is insured for theft, damage or loss.